Canon PIXMA MG3620 Won’t Connect: Troubleshooting Guide

The Canon PIXMA MG3620 is a popular wireless printer known for its high-quality prints, compact design, and Wi-Fi connectivity. However, users often encounter issues where the printer won’t connect to Wi-Fi, a computer, or a mobile device. This can be frustrating, especially when printing urgently needed documents.

This comprehensive guide provides detailed troubleshooting steps to help resolve connectivity issues with the canon mg3620 wifi setup.

Common Causes of Canon MG3620 WiFi Setup Issues

Before diving into troubleshooting, it’s essential to understand why your Canon MG3620 is not connecting:

1. Weak or Unstable Wi-Fi Signal – If your router’s signal is weak, the printer may struggle to maintain a connection.
2. Incorrect Wi-Fi Credentials – Entering the wrong SSID (Wi-Fi name) or password will prevent connection.
3. Router Issues – Network congestion, firmware issues, or security settings can block the printer.
4. Software & Driver Issues – Outdated or corrupt printer drivers can cause communication failures.
5. Firewall or Antivirus Interference – Security software may block the printer’s connection.
6. Hardware Problems – Printer malfunctions, USB cable issues, or damaged Wi-Fi modules can disrupt connectivity.

Read More: canon ts3500 wifi setup

Basic Troubleshooting Steps

1. Restart Printer and Router

A simple restart can resolve many connectivity issues:

1. Turn off the Canon MG3620 printer.
2. Unplug the power cord and wait 30 seconds.
3. Restart your Wi-Fi router by unplugging it for 30-60 seconds.
4. Plug everything back in and turn on the printer.
5. Wait for the printer to initialize and check if it reconnects automatically.

If the issue persists, move on to the next steps.

Wi-Fi Connection Issues and Fixes

2. Check Wi-Fi Signal Strength

The Canon PIXMA MG3620 requires a stable connection to function wirelessly.

• Ensure the printer is within 5-10 feet of the router.
• Avoid placing the printer near microwaves, cordless phones, or thick walls, which can interfere with signals.
• Try moving the printer closer to the router and reconnecting.

3. Verify Wi-Fi Credentials

If your Wi-Fi password or network name (SSID) has changed, you must reconfigure the printer:

1. Press and hold the Wi-Fi button on the Canon MG3620 until the power light blinks.
2. Press the WPS button on your router within 2 minutes.
3. The printer’s Wi-Fi light will blink and then become steady when successfully connected.

If your router does not have a WPS button, follow the manual Wi-Fi setup method.

4. Manual Wi-Fi Setup (For Non-WPS Routers)

If the Canon MG3620 won’t connect via WPS, use the manual method:

For Windows Users:

1. Download and install the Canon MG3620 driver from Canon’s official website.
2. Select Wireless Connection during setup.
3. Connect the printer temporarily using a USB cable.
4. Enter your Wi-Fi name and password when prompted.
5. Once the connection is successful, remove the USB cable.

For Mac Users:

1. Open System Preferences > Printers & Scanners.
2. Click the “+” icon and select the Canon MG3620.
3. Choose “Use: AirPrint” or install Canon drivers.
4. Ensure the printer appears as “Online”.

5. Reset Printer’s Network Settings

If the printer is still not connecting, reset the network settings:

1. Turn off the printer.
2. Press and hold the Wi-Fi button while turning on the printer.
3. Keep holding until the power and Wi-Fi lights start blinking.
4. Release the button – this resets the Wi-Fi settings.
5. Reconnect using the WPS or manual setup method.

Computer & Mobile Connection Issues

6. Printer Not Connecting to a Windows PC

If your Canon MG3620 won’t connect to a Windows computer, try the following:

• Ensure the printer is set as the default printer:

  • Go to Control Panel > Devices & Printers.
  • Right-click on Canon MG3620 and select “Set as Default Printer”.

• Restart the Print Spooler Service:

  • Press Windows + R, type services.msc, and press Enter.
  • Scroll down to Print Spooler, right-click, and select Restart.

• Update or Reinstall Printer Drivers:

  • Open Device Manager, find the printer, and update the drivers.
  • Alternatively, uninstall and reinstall the Canon printer software.

7. Printer Not Connecting to a Mac

• Check if the Canon MG3620 is listed under Printers & Scanners.
• Remove and re-add the printer.
• Ensure you have the latest Canon drivers installed.

8. Printer Not Connecting to Mobile Devices

If you can’t print from your phone or tablet, try these solutions:

For Android Users:

• Install the Canon PRINT Inkjet/SELPHY app from Google Play Store.
• Ensure your printer and mobile device are on the same Wi-Fi network.
• Restart your phone and reconnect.

For iPhone Users:

• Ensure the Canon MG3620 supports Apple AirPrint.
• Open a document, tap “Share”, and select “Print”.
• If the printer doesn’t appear, restart Wi-Fi and try again.

Advanced Troubleshooting

9. Check Firewall and Antivirus Settings

Sometimes, firewall or security software blocks printer connections.

• Temporarily disable firewall or antivirus software and try reconnecting.
• If successful, add the Canon MG3620 as an exception in your security software.

10. Check Router Settings

If the issue persists, check your router settings:

• Ensure MAC address filtering is not blocking the printer.
• Disable Guest Mode, as it may prevent communication between devices.
• Restart your router and modem to refresh network settings.

When to Contact Canon Support

If none of the troubleshooting steps work, contact Canon support if:

• The Wi-Fi module in the printer is faulty.
• You experience constant disconnections despite a strong Wi-Fi signal.
• Error codes appear that cannot be resolved.

Visit Canon’s support page or call customer service for professional assistance.

Final Thoughts

The Canon PIXMA MG3620 is a reliable wireless printer, but Wi-Fi connectivity issues can sometimes occur. By following the troubleshooting steps in this guide, you can successfully resolve most problems related to Wi-Fi, computer, and mobile device connections.

To ensure smooth operation in the future:

• Keep printer drivers updated.
• Maintain a stable Wi-Fi connection.
• Regularly restart the printer and router.

By implementing these solutions, you’ll get your Canon MG3620 back online and enjoy hassle-free printing once again!